Policy
POLICIES:
Please read before placing an order
All purchases from exclusivediamond.com are FINAL SALE
Once an order has been placed it cannot be CANCELED Under Any Circumstance
Processing:
-Customized Gowns can take up to 2-4 weeks (depending on the gown)
-Customized Sparkly Mini Dresses, Bodysuits, & bikinis 2-3 weeks
-All Other Items take 5-10 business days
Shipping:
**After your order has been processed**
-USA Shipping is through USPS Priority which takes 2-4 business days for delivery.
-Canada Shipping is through USPS Priority which takes about 7-10 business days for delivery .
-International Shipping is through e-packet which can take anywhere from 13-25 days to arrive. We also offer DHL Express for international orders for an extra charge $25-$40 depending on the product you order and country. DHL Express delivers within 4-7 business days.
*Once shipped out we are not responsible for delays, missing, lost or stolen packages. Priority Packages only come with $50 insurance. If you'd like to add insurance for full price on your package please send us an email.
*If package gets returned back to us for failure of pickup or invalid address, you will be responsible for paying for shipping again. There will be no returns or exchanges given.
* Customers are responsible for all shipping charges, including custom fees for some countries.
Refunds & Exchanges:
We do not allow any returns and do not issue any refunds.
Please check size charts for the best fit. We are not responsible for problems due to sizing (tears/rips on the fabric).
If item is damaged/ defect upon arrival please notify us within 48 hours of delivery. Failure to notify us within 48 hours of delivery or failure to return the item within 3 business days (after approval) will result in a denial for an exchange.
Products made with metal rhinestones fabric are very fragile so please handle with care.
- Please do not pull on the dress doing so will most likely make the dress tear and make it unwearable.
-Please keep in mind you are warned about this before placing an order. A refund/exchange will not be given due to the dress tearing. If you do not agree with this policy, please do not purchase. A lot of time and effort goes into making these dresses.
Delays:
Delays can occur occasionally, especially during holidays and prom season due to high demands. If the item is needed on a specific day, please let us know before placing your order so we can help accommodate you.
We respond to emails M-F within 24-72 hours
Please email us at info@exclusivediamondboutique.com