FAQ

Once an order has been placed it cannot be canceled under any circumstances.

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How long is processing?

-Customized Gowns can take up to 2-4 weeks (depending on the gown)

-Customized Sparkly Mini Dresses, Bodysuits, & bikinis  2-3 weeks

-All Other Items take 5-10 business days

 

 

Can I return my item and get a refund?

We do not allow any returns and do not issue any refunds.

 

My package says it’s delivered but I haven’t received anything?

If USPS Tracking Information says they have delivered your package, but you have not yet received them.

Please confirm your address that you provided us, check around your neighborhood in case another home received it by mistake. If you are still unable to locate your package, you must contact USPS to discuss the issue and file a claim with them. Once your item is with the carrier it is out of our control please contact USPS for any updates or information regarding your delivery/claim.

 

I forgot to use my discount code while checking out. Can I apply it after my purchase? 

Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

 

My order keeps canceling, why is that?

 Unfortunately the system will automatically cancel an order for different reasons. It’s totally out of our control. You can try the options of: making sure the billing and shipping address are the same, trying a different payment method or try checking out with another card.

 

My card was charged but my order did no go through.

If your card was charged but the order did not go through then the funds will bounce back. It may take up to 24 hours.

 

I accidentally purchased the wrong size, how can I update it ?

Email us as soon as possible so we can make the arrangements.